Last Updated: November 11, 2025
WindLoadCalc, LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect personal information that you voluntarily provide when you:
When you use our Services, we automatically collect certain information:
Payment card details are collected and processed directly by our payment processor, Stripe. We do not store your full credit card information on our servers. We only receive:
We use the collected information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | Process subscriptions, provide access to calculators, generate reports |
| Account Management | Create and maintain your account, authenticate users, manage subscriptions |
| Payment Processing | Process payments, issue refunds, prevent fraud, send receipts |
| Communication | Send transactional emails (receipts, password resets), respond to inquiries |
| Service Improvement | Analyze usage patterns, identify bugs, optimize performance |
| Security | Detect fraud, prevent abuse, enforce Terms of Service |
| Legal Compliance | Comply with legal obligations, respond to legal requests |
If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:
We share information with third-party service providers who perform services on our behalf:
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
We may share your information for any other purpose with your explicit consent.
We implement industry-standard security measures to protect your information:
You are responsible for:
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your information for as long as necessary to provide Services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of subscription + 90 days after cancellation |
| Calculation History | Duration of subscription + 90 days after cancellation |
| Payment Records | 7 years (tax and legal requirements) |
| Support Communications | 3 years after last contact |
| Security Logs | 1 year |
After these periods, we will delete or anonymize your information, unless longer retention is required by law.
Regardless of your location, you have the right to:
If you are in the EEA, you also have:
If you are a California resident, you have:
To exercise any of these rights, contact us at:
We will respond to your request within 30 days.
We use the following types of cookies and tracking technologies:
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Authentication, session management, security | Session or 30 days |
| Functional Cookies | Remember preferences, saved calculations | 1 year |
| Analytics Cookies | Usage statistics, performance monitoring | 2 years |
You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.
Our Services may contain links to third-party websites (e.g., documentation, code references). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country.
For EEA residents, we ensure appropriate safeguards are in place, such as:
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
WindLoadCalc, LLC
Data Protection Contact:
Email: privacy@windloadcalc.com
General Support: support@windloadcalc.com
Website: windloadcalc.com
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us. We're here to help.